Privacy Policy

1. Collection of Information

At Diet Lab UAE, we are dedicated to protecting your privacy and securing your personal information. When you use our services, create an account, or subscribe to our meal plans, we collect the following types of information:

• Personal Contact Data: Your name, email address, mobile phone number, and delivery coordinates.
• Biometric & Health Stats: Your weight, height, activity level, fitness objectives, and declared food allergies, which are essential to preparing your custom meal prep recommendations.
• Billing Details: Secure tokens, transaction history, and card information processed via our encrypted payment gateways.

2. Utilization of Data

The information we gather is processed exclusively to deliver a personalized, premium culinary experience. We use your data to:

• Calculate your exact daily caloric and macronutrient targets.
• Prepare, portion, and label your chef-crafted meals in our kitchen.
• Coordinate optimal logistics paths for our courier network to deliver fresh meals daily to your doorstep.
• Communicate order updates, account details, or customer support responses.

3. Data Protection & Security

We implement industry-standard administrative, physical, and technological security controls to safeguard your data.

Access to your nutritional and personal profiles is strictly limited to authorized personnel (chefs, certified nutritionists, and courier coordinators) strictly on a need-to-know basis.

4. Information Sharing & Disclosure

We respect your privacy. Diet Lab UAE does not sell, rent, or lease your personal information, dietary habits, or health metrics to third-party advertisers.

We share information only with trusted third-party partners necessary to fulfill your subscription:

• Courier Partners: Standard delivery details (address and contact number) to safely deliver your packages.
• Payment Processors: Transaction exchanges securely handled by certified, PCI-compliant payment gateways.

5. Cookies & Tracking Technologies

We utilize cookies, local storage tokens, and minor tracking scripts to improve your navigation experience, persist your login sessions, analyze page traffic flow, and remember your culinary selections. You can disable cookies inside your browser controls, but note that some website capabilities may function imperfectly.

6. Your Rights

You hold complete control over your personal data. You are entitled to:

• Access, correct, or update your biometric stats and personal information at any time inside your dashboard.
• Request a full export of your personal database profile.
• Request complete, permanent deletion of your profile details (Right to be Forgotten). If you wish to delete your account, please coordinate with our support team.

7. Contact Us

For any queries, privacy concerns, or requests regarding these policies, please reach out to our privacy coordinator at:

Diet Lab UAE Privacy Team
Email: privacy@dietlab.ae
Phone: +971 4 555 DIET
Dubai, United Arab Emirates